Question:

Answer:A deposit is accepted at the time of scheduling your vehicle. This may be paid by either Visa, Mastercard, American Express, Discover,debit cards, or PayPal. Absolutely no personal checks accepted. Your COD is due and payable at the time of delivery to the driver. Each company will be polled to verify terms of payment, most accept cash, cashier's checks, or money orders. Before your delivery, you will be notified of which method your driver has been instructed to collect. Please be prepared to allow your driver to stay on schedule for the next customer waiting for their delivery.

Question:

Answer:Tipping is optional and dependant upon the level of service you feel you received. The drivers do no expect a tip and are quite honored when they receive one. The amount is at your discretion and could range from $25 to whatever you feel you want to give.

Question:

Answer:Transporting times depend on the transporter and their scheduled pickups and deliveries-listed below are some very basic ideas to help you. Please be sure you contact your carrier for their actual scheduled times. East Coast to West Coast-approximately 7 to 14 days, Midwest to East Coast-approximately 5 to 8 days South to the North-approximately 5 to 8 days. All transporting times are estimated, do not base your transport on these examples without first contacting your carrier for assistance in finding out more firm times.

Question:

Answer:There is a difference between $150 and $300 for transporting trucks and SUV's due to the legal weight limits a carrier can transport. Because they are heavier and larger in size, the carriers can transport fewer vehicles, therefor making the cost of shipment higher.

Question:

Answer:You should receive a call from the carrier 4 to 24 hours in advance of your pickup date. The driver will arrive, inspect the vehicle with you and load it on the truck. At this time you, or your designee, will sign off as to the condition of the vehicle on the "bill of lading". The reverse happens at the delivery point-the driver calls in advance, you, or your designee, will inspect the vehicle, noting any damage on the "bill of lading", sign off and take delivery.

Question:

Answer:The first thing you should do is make sure the driver understands the damage is new and was not on the original bill of lading. The damage should be clearly marked and noted, then signed for by the driver. Upon completion of delivery, a call should be placed to your carrier or broker to inform them of the damage. In most cases, the carrier will ask for an estimate and send you payment in a couple of weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue make sure you contact their insurance company and make a claim. Be sure, however, that you have all the documentation to back up your claim-false claims can result in legal action by the carrier or agent.

Question:

Answer:When a carrier mentions pickup window, they are referring to the time surrounding your pickup date. For instance, some carriers may have a 3 to 5 day window-they can pickup your vehicle between 3 and 5 days before or after your pickup date. Beware of lower priced carriers who do not specify their pickup date, you may receive an attractive price, however, you may not see your vehicle for 4 or 5 weeks.

Question:

Answer:We recommend you contact your personal insurance agent to discuss what, if any, coverage is available for your vehicle while it is being transported. The carrier's insurance covers damage done to your vehicle while in transit-anything that the driver is responsible for damaging. (exception: personal items are not covered by any carrier insurance and in most cases if lost, stolen or otherwise will not be covered. If you choose to put personal items in the trunk, you do so at your own risk.)

Question:

Answer:Absolutely not! Most carriers have deductibles between $200.00 and $2,000.00. Regardless of damage done to a vehicle, you should never have to pay a deductible either way. If a carrier requests additional fees for lower deductibles they may be attempting to get a higher price. Your order includes the insurance fee.

Question:

Answer:The actual truck/trailer size does not matter-sometimes you will get faster service with the smaller carrier. However, that is not always the case-this is a judgement call if you feel confident in your transporter selection then the size does not matter. In most cases the fastest shipment will take place by the first Carrier that can be assigned. Rarely(if ever) can a faster time be made by waiting for a different Carrier.

Question:

Answer:Most companies cannot guarantee a price. A quote is just a price we have set, based on all the other prices out there. We set our prices based on many factors. Our goal is to move your vehicle. If we give you a lower price, and it doesn't move, we have not helped your situation. Our goal is to move it in a timely fashion and our prices are set accordingly. It is very common for companies to call about a load and request more money. You the customer, have the option to say yes or no.

Question: What is the Privacy Policy of DT Transport LLC?

Answer:

This privacy notice discloses the privacy practices for DT Transport LLC. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily gice us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacte us. We will not share your information with any third party outside our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may not contact you via email in the future to tell you about specials, new products or services or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.

- Change/correct any data we have about you.

- Have us delete any data we have about you.

- Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When we submit sensitive information via our website, your information is protected both online and offline.

Wherever we collect sensitive information(such as credit card data, that information is encrypted and transmitted to us ina secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job(for example, biling or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel we are not abiding by this privacy policy, please contact us at 816-479-2716 or by email at terri@dttransportllc.com.